Evens Louis Charles
About Evens Louis Charles
Evens Louis Charles is a Technical Support Engineer with a Bachelor's degree in Information Technology from American InterContinental University. He has extensive experience in IT support roles across various companies, including IBM, Airbus, and Afterpay, and is proficient in tools such as JAMFPro and BMC Remedy.
Work at Afterpay
Evens Louis Charles has been employed at Afterpay as a Technical Support Engineer since 2021. In this role, he provides technical assistance and support to ensure the smooth operation of services. His responsibilities include troubleshooting issues and maintaining system performance. His experience in technical support contributes to Afterpay's commitment to delivering quality service to its users.
Education and Expertise
Evens Louis Charles earned a Bachelor's degree in Information Technology from American InterContinental University, studying from 2002 to 2004. His educational background provides a solid foundation for his technical skills. He has expertise in configuring and managing JAMFPro for Apple devices and is proficient in using BMC Remedy for IT service management.
Background
Evens Louis Charles has a diverse professional background in technical support and IT management. He began his career at IBM, where he provided support for the Electronic Asset Management Tool. He then worked at CGS as a Bilingual Remote Technical Support specialist before moving to HopOne Internet Corporation as a Senior IT Technician. His experience includes a six-year tenure at Airbus as a Helpdesk Technician II.
Technical Skills and Proficiencies
Evens Louis Charles possesses a range of technical skills relevant to his role as a Technical Support Engineer. He is experienced in using Ghost Imaging for deploying and managing computer systems. He has extensive knowledge of troubleshooting network connections, including TCP/IP and wireless networks. Additionally, he is skilled in setting up and managing RAID configurations for data storage solutions.
Previous Employment Experience
Prior to his current position at Afterpay, Evens Louis Charles worked at Capgemini as a User/Network Support Technician from 2019 to 2021. His previous roles have equipped him with a comprehensive understanding of IT support and network management, enhancing his ability to address technical challenges effectively.