Frank C.
About Frank C.
Frank C. is a Senior Technical Support Engineer with extensive experience in IT support roles across various companies, including Rambus, Cloudera, and Afterpay. He has over two decades of experience in technical support and desktop support, demonstrating a strong background in the field.
Work at Afterpay
Frank C. has been employed at Afterpay as a Senior Technical Support Engineer since 2020. In this role, he is responsible for providing technical assistance and support to customers, ensuring they have a seamless experience with Afterpay's services. His expertise in technical support allows him to troubleshoot issues effectively and provide solutions in a timely manner.
Previous Experience in Technical Support
Prior to his current role, Frank C. held various positions in technical support and IT across multiple companies. He worked at Hortonworks as a Senior Desktop Support Technician from 2016 to 2020, where he provided desktop support solutions. Before that, he served as a Senior Desktop Support Technician at Cloudera for one year in 2019. His experience also includes roles at Rambus, where he was a Sr. Help Desk Specialist from 2014 to 2016 and an IT Client Support/Design Engineer from 2012 to 2014.
Background in IT and Support Roles
Frank C. has a diverse background in IT and support roles, beginning his career in 2000. He worked at eFax.com as a Technical Support Specialist for three months and then transitioned to Classic Vacations as a PC/LAN Technician, where he spent six years. His extensive experience includes positions at companies such as NVIDIA, where he was a Sr. Desktop Support L2, and Gazillion Entertainment as a Sr. IT Analyst.
Experience in Field Operations
In addition to his technical support roles, Frank C. has significant experience in field operations. He worked at Expedia, Inc. as a Field Operations Administrator from 2000 to 2009, accumulating nine years of experience in the San Jose and San Francisco areas. He also held a similar position at Hotwire from 2006 to 2009, further enhancing his operational expertise.
Early Career and Development
Frank C. began his career in the late 1990s, working as an Assistant Store Manager at Pepboys from 1998 to 2000. This early experience in management provided him with foundational skills in customer service and operations, which he later applied in his IT and support roles. His career trajectory reflects a consistent focus on technical support and client services.