Giles Davis
About Giles Davis
Giles Davis is a Program Delivery Manager currently working at Afterpay in Melbourne, Australia. He has extensive experience in program delivery and project management, having held various roles in notable companies including Xero, Zurich Insurance, and Computershare.
Work at Afterpay
Currently, Giles Davis serves as the Program Delivery Manager at Afterpay, a position he has held since 2021. In this role, he has managed significant initiatives such as the Disputes Program, which improved the customer interface and merchant capabilities for handling disputes. He played a key role in the Shopify migration project, adapting Afterpay's integration to align with global changes in Shopify's payments platform. Additionally, he contributed to the US Credit Checks initiative, optimizing customer experience and risk management. His work involves collaboration with various cross-functional teams, including Legal, Compliance, Finance, Marketing, Operations, Product & Engineering, and Sales.
Previous Experience
Giles Davis has a diverse professional background with extensive experience in program and project management. He previously worked at Xero as a Development Lead for four months in 2019 and held various roles at Zurich Insurance Company Ltd., including Developer/Mentor and Support & Development Analyst. His experience also includes positions at Computershare as a Project Manager for six years, and at iSelect as a Senior Project Manager for one year. He has worked in Agile environments at Appster and BMW Group Financial Services Australia, showcasing his adaptability across different sectors.
Education and Expertise
Giles Davis studied Information Technology at The University of Salford, where he earned a Bachelor of Science (BSc) degree from 1989 to 1992. He also attended Ysgol Gyfun Bro Myrddin in Carmarthen, Wales. His educational background supports his extensive experience in program delivery and project management, particularly in Agile methodologies. His expertise includes working with cross-functional teams and managing complex projects, particularly in the financial technology sector.
Achievements in Program Management
Throughout his career, Giles Davis has achieved notable milestones in program management. At Afterpay, he led the US Pay Monthly program, which involved a year-long process from the initial RFP with bank partners to the launch of Afterpay's first interest-bearing product in the US market. His management of the Disputes Program significantly enhanced the dispute resolution process, improving both customer and merchant experiences. His contributions to the US Credit Checks initiative further optimized Afterpay's customer onboarding process.