Gregory Bonney
About Gregory Bonney
Gregory Bonney serves as the ANZ Collections Manager at Afterpay, a position he has held since 2020. With over 14 years of experience in contact centre and recoveries management, he has previously worked in various leadership roles at Latitude Financial Services and GE Capital.
Work at Afterpay
Gregory Bonney has served as the ANZ Collections Manager at Afterpay since 2020. In this role, he oversees collection strategies and manages the performance of internal service delivery teams. His focus is on driving continuous improvement in collection processes and systems within the organization.
Previous Experience in Financial Services
Before joining Afterpay, Gregory Bonney worked at Latitude Financial Services for three years, from 2016 to 2019, as the Hardship, Trace and Loss Recoveries Leader. He also held the position of Asset Management & Recoveries Leader at Latitude from 2014 to 2016. His experience in these roles involved managing recovery processes and strategies.
Career at National Australia Bank
Gregory Bonney spent 15 years at National Australia Bank from 1988 to 2003, where he held various roles, including Senior Project Analyst and Assistant Operations Manager for Telesales. His long tenure at the bank provided him with extensive experience in project analysis and operational management.
Experience at GE Capital
At GE Capital, Gregory Bonney held multiple positions from 2007 to 2014. He served as the Front End Delinquency Leader for Unsecured Collections, Secured Collections Leader, and Call Centre Customer Experience Manager. His roles involved managing collections and enhancing customer experience within the call center environment.
Education and Expertise
Gregory Bonney studied at Swinburne University of Technology, where he earned a bachelor's degree. He possesses over 14 years of experience in contact center management and recoveries management, with expertise in leading business transformation and change in complex enterprises.