Hitomi Lucke
About Hitomi Lucke
Hitomi Lucke is a Senior Analyst in Merchant Risk at Afterpay, with a strong background in data analysis and fraud detection. She has extensive experience in client account management and risk assessment, having worked in various roles across Australia and Japan.
Work at Afterpay
Hitomi Lucke has been employed at Afterpay as a Senior Analyst Merchant Risk since 2020. In this role, she utilizes her expertise in data analysis and credit risk to manage and mitigate merchant risk. Her responsibilities include conducting thorough investigations and implementing strategies to enhance risk management processes within the organization.
Previous Experience at Square
Before joining Afterpay, Hitomi Lucke worked at Square as a Risk/Fraud Detection Specialist from 2016 to 2019. During her three years in this position, she focused on identifying and mitigating fraud risks, contributing to the overall security and integrity of the payment platform.
Background in Client Account Management
Hitomi Lucke served as a Japanese Client Account Manager at Melbourne IT Group from 2011 to 2016. In this five-year role, she managed client relationships and ensured effective communication between the company and its Japanese clientele, enhancing customer satisfaction and service delivery.
Education and Expertise
Hitomi Lucke studied Applied Business Technology at the College of the Rockies in Cranbrook, BC, Canada, from 2003 to 2006. She also attended Komazawa University in Tokyo, Japan, where she studied Japanese literature from 2001 to 2003. Her educational background supports her comprehensive skill set in data analysis, credit risk, and payments, which are essential for her current role in merchant risk management.
Experience in Client Care at FedEx Express
Hitomi Lucke worked at FedEx Express as a Client Care Officer in Tokyo, Japan, from 2006 to 2008 and again from 2010 to 2011. In these roles, she was responsible for addressing client inquiries and providing support, which helped develop her customer service skills and understanding of client needs in a fast-paced environment.