Jack Solien Alder
About Jack Solien Alder
Jack Solien Alder is an IT Support Technician with extensive experience in customer support and technical roles. He has worked for several companies, including Nobly POS, MessageMedia, and Afterpay, primarily in Melbourne, Australia.
Current Role at Afterpay
Jack Solien Alder currently serves as an IT Support Technician at Afterpay. He has held this position since 2021, contributing to the company's technical support operations. His role involves troubleshooting and resolving IT issues, ensuring smooth functionality of systems, and providing assistance to users within the organization.
Previous Experience at MessageMedia
Prior to his role at Afterpay, Jack worked as an IT Support Technician at MessageMedia from 2019 to 2021. During his two years there, he was responsible for providing technical support and assistance to clients, helping to resolve issues related to messaging services and software applications.
Experience at Nobly POS
In 2019, Jack worked at Nobly POS as a Customer Support Executive in a B2B (SaaS) environment for six months. His responsibilities included assisting business clients with inquiries and technical issues related to the point-of-sale software, enhancing customer satisfaction through effective support.
Background at Telstra
Jack's professional background includes a role at Telstra, where he worked as Sales Support and Administration from 2016 to 2019. In this position, he supported sales operations and administrative tasks, contributing to the efficiency of the sales team in Melbourne, Australia.
Education and Expertise
While specific educational qualifications are not provided, Jack's career trajectory indicates a strong foundation in IT support and customer service. His experience across various roles in technical support and sales administration demonstrates his expertise in these areas.