Jarrod Brehaut
About Jarrod Brehaut
Jarrod Brehaut is an Instructional Designer at Afterpay, where he has worked since 2021. He specializes in developing interactive learning solutions to enhance employee potential and has over eight years of experience in the contact center industry.
Work at Afterpay
Jarrod Brehaut has been employed at Afterpay as an Instructional Designer since 2021. In this role, he develops interactive learning solutions that aim to enhance employee potential. His focus is on creating engaging learning experiences that support the professional development of staff within the organization.
Previous Experience in the Contact Centre Industry
Before joining Afterpay, Jarrod Brehaut accumulated over eight years of experience in the contact centre industry. He held various positions at CallActive, including Customer Sales Consultant, Customer First Team Leader, Shift Supervisor, and Contract Renewals Team Leader. Additionally, he worked as a Home Retention Consultant at EnergyAustralia, where he focused on customer retention strategies.
Training and Development Expertise
Jarrod Brehaut specializes in training design and delivery, having served as a Training Design & Delivery Specialist at EnergyAustralia from 2017 to 2021. His work involved creating and implementing training programs aimed at improving employee skills and performance. This role complemented his instructional design capabilities, allowing him to effectively contribute to learning and development initiatives.
Education and Qualifications
Jarrod Brehaut studied at MRWED Training & Assessment, where he achieved a Certificate IV in Training and Assessment in 2021. This qualification has equipped him with the necessary skills to design and deliver effective training programs, further enhancing his capabilities as an instructional designer.