Jen Ghanta
About Jen Ghanta
Jen Ghanta is an Operations Team Member at Afterpay, with a background in customer service and banking. She holds a Master's degree in Information Systems and has worked in various roles across Australia and India, demonstrating strong skills in time management and teamwork.
Work at Afterpay
Jen Ghanta has been employed at Afterpay as an Operations Team Member since 2021. In this role, she contributes to the operational processes and supports the company's objectives in the financial technology sector. Her experience in customer service and operations enhances her effectiveness in this position.
Previous Experience at ANZ
Jen Ghanta worked at ANZ in two capacities. She served as a Collections Associate from 2019 to 2020 for one year in Melbourne, Australia, where she focused on managing customer accounts. Following this, she held the position of High Risk Case Manager for six months in 2021, where she dealt with high-risk accounts and contributed to risk management strategies.
Education and Expertise
Jen Ghanta holds a Master's degree in Information Systems from Federation University Australia, which she completed from 2014 to 2016. She also earned a Bachelor's degree in Arts from Andhra University, Visakhapatnam, from 2010 to 2013. Additionally, she has a Bachelor's degree in Biomedical/Medical Engineering from Sathyabama University, completed from 2006 to 2010. Her educational background supports her expertise in operations and distance learning.
Background in Customer Service
Prior to her roles in the banking sector, Jen Ghanta gained extensive customer service experience. She worked as a Customer Service Representative at 7-Eleven for four years from 2014 to 2018 in Mornington, Victoria, and at Public Transport Victoria for six months from 2018 to 2019. Additionally, she worked at India Post as a Customer Service Representative for four years from 2010 to 2014.
Technical and Engineering Experience
Jen Ghanta has a background in biomedical engineering, having worked as a Biomedical Engineer at Aware Global Hospitals for seven months in 2010 in Hyderabad, Telangana, India. This experience adds a technical dimension to her skill set, complementing her operations role.