Joshua Wallace
About Joshua Wallace
Joshua Wallace is a Technical Support Engineer currently employed at Afterpay since 2021. He has extensive experience in technical support and system administration, having worked at various companies including Anticlockwise and FlexiGroup Limited.
Work at Afterpay
Joshua Wallace has been employed at Afterpay as a Technical Support Engineer since 2021. In this role, he is responsible for providing technical assistance and support to users, ensuring the smooth operation of Afterpay's systems and services. His experience in technical support and system administration contributes to his effectiveness in addressing user inquiries and resolving issues.
Previous Experience in Technical Support and System Administration
Prior to his current position, Joshua Wallace worked in various roles that enhanced his technical expertise. He served as a Service Desk Analyst at Anticlockwise from 2019 to 2021, and as an Advanced Service Desk Analyst at FlexiGroup Limited from 2017 to 2018. Additionally, he worked as a System Administrator at FlexiGroup Limited for 7 months in 2019, and at Metal Manufactures Electrical Merchandising from 2016 to 2017. His diverse experience in these roles has equipped him with a strong foundation in IT support and system management.
Education and Expertise
Joshua Wallace studied at Western Sydney University, where he gained knowledge and skills relevant to his career in technology and support services. His educational background complements his professional experience, particularly in areas such as system administration and technical support.
Key Projects and Implementations
Throughout his career, Joshua Wallace has been involved in significant projects that demonstrate his technical capabilities. He led the implementation of Mobile Device Management (MDM) solutions using Microsoft Intune and AirWatch. Additionally, he managed Office365 migrations from legacy systems, including Lotus Notes and Exchange 2003. He also played a key role in the customization and delivery of ServiceNow solutions, showcasing his ability to enhance IT service management.