Justin Cavenagh
About Justin Cavenagh
Justin Cavenagh is a Project and Service Manager specializing in Health Claiming and Payments at Afterpay, where he has worked since 2020. He has a diverse background in service management and IT operations, with previous roles at Afterpay and other organizations in Melbourne, Australia.
Work at Afterpay
Justin Cavenagh has held multiple roles at Afterpay since joining the company. He currently serves as the Project and Service Manager for Health Claiming and Payments, a position he has held since 2020. Prior to this, he was the Service Delivery Manager from 2018 to 2019 and the eServices Program and Account Manager from 2019 to 2020. He also worked as the Service Desk Team Leader from 2016 to 2018. In these roles, he managed ongoing production environments for SaaS products and collaborated with a multi-disciplinary team of developers.
Previous Experience
Before his tenure at Afterpay, Justin Cavenagh worked at the Translating and Interpreting Service as a Call Centre Representative for eight months in 2014-2015. He also served as a Requirements Specialist at CSC for nine months in 2013. His diverse experience in service management and client relations has contributed to his expertise in the industry.
Education and Expertise
Justin studied at Box Hill Institute of TAFE, where he earned a Bachelor of Applied Music in Composition from 2008 to 2011. His educational background supports his professional skills, particularly in stakeholder satisfaction and management. He is recognized for his strong focus on responsive communication and effective management strategies.
Achievements in Payment Solutions
In his current role at Afterpay, Justin Cavenagh provides payment solutions for key clients, including Optus, National Australia Bank, and Medicare. He is known for employing creative and innovative approaches to refine business processes, ensuring that client needs are met effectively.
IT Operational Management
Justin ensures the highest standards of training and quality assurance in IT operational management. His commitment to maintaining operational excellence supports Afterpay's service delivery and enhances overall stakeholder satisfaction.