Kavitha Gopagani
About Kavitha Gopagani
Kavitha Gopagani is a Data Analyst with extensive experience in developing analytical products and reporting solutions. She has worked for several companies, including Afterpay, Infosys, and Foxtel, and has a strong background in SQL and data visualization tools.
Work at Afterpay
Kavitha Gopagani has been employed at Afterpay as a Data Analyst since 2020. In this role, she applies her analytical skills to support business operations and enhance customer experience. Her responsibilities include developing reports and dashboards that provide insights into customer behavior and operational efficiency. Gopagani's work contributes to data-driven decision-making within the organization.
Previous Experience in Data Analysis
Before joining Afterpay, Kavitha Gopagani worked as a Data Engineer at ContractProbe for four months in 2019. She also served as a Data Analyst at Infosys from 2014 to 2017, where she gained three years of experience in data analysis in India. Additionally, she worked as a Reporting Analyst at Foxtel for ten months in 2019 to 2020 in Melbourne, Australia. These roles provided her with a solid foundation in data analytics and reporting.
Education and Expertise
Kavitha Gopagani studied at Deakin University, where she earned a Bachelor's degree in Electronics and Communications. Her studies focused on data analysis, equipping her with the necessary skills for her career. She has proven expertise in developing analytical products, including executive reports and dashboards, utilizing tools such as Tableau, Power BI, and Microsoft Excel.
Achievements in Data Analytics
Kavitha Gopagani has demonstrated her ability to deliver strategic advice to senior management regarding customer experience improvements. She has implemented a compliance reporting solution that identified anomalies in agent working hours, leading to significant cost savings of approximately $300,000. Additionally, she has developed comprehensive reports that integrate multiple customer service metrics, enabling stakeholders to effectively measure patterns and trends.
Technical Skills and Tools
Kavitha Gopagani possesses strong SQL skills, which she utilizes to write stored procedures and queries for daily business needs. Her technical proficiency extends to various data visualization and reporting tools, including Tableau and Power BI. These skills enable her to create impactful visualizations and reports that support business objectives and enhance data accessibility for stakeholders.