Kellie Cardell
About Kellie Cardell
Kellie Cardell is a Service Delivery Manager currently working at Afterpay in Melbourne, Australia. She has extensive experience in IT service management, having held various roles at companies such as Oakton, NTT Ltd., and Alphawest over a career spanning nearly two decades.
Current Role at Afterpay
Kellie Cardell currently serves as a Service Delivery Manager at Afterpay, a position she has held since 2021. Based in Melbourne, Victoria, Australia, she is responsible for overseeing service delivery operations and ensuring that client needs are met efficiently. Her role involves managing service quality and implementing improvements to enhance customer satisfaction.
Previous Experience in IT Service Management
Kellie has extensive experience in IT service management, having held various roles across multiple organizations. She worked as a Senior Consultant at Oakton from 2017 to 2019 in Melbourne, Australia. Prior to that, she served as a Service Delivery Manager at Thomas Duryea Consulting from 2015 to 2017. Her earlier positions include roles at Alphawest, where she held several leadership positions, including Team Leader Managed Services and Sales Support Team Leader.
Education and Certifications
Kellie studied at Curtin University, where she gained foundational knowledge in her field. She is certified in ITIL V3 and V4, which demonstrates her commitment to maintaining industry standards and best practices in IT service management.
Expertise in Vendor and Commercial Management
Kellie possesses expertise in Vendor Management, Commercial Management, and Continual Service Improvement. Her skills also extend to Service Design, Service Desk Analysis, and Auditing, indicating a broad range of capabilities that support effective IT service delivery.
Career Timeline and Roles
Kellie's career includes a variety of roles that showcase her progression in the IT service management sector. She worked at OBS as National Business Manager - Application Managed Services from 2011 to 2015. Additionally, she held multiple positions at Alphawest, including Service Improvement Project Lead and Service Desk Manager. Her diverse experience spans over a decade, contributing to her comprehensive understanding of service delivery.