Kerry Camplin
About Kerry Camplin
Kerry Camplin is an Operations Support Team Leader at Afterpay, with extensive experience in the financial services sector, particularly at Latitude Financial Services. She has a background in project management, team leadership, and business improvement, complemented by various leadership and customer service qualifications.
Current Role at Afterpay
Kerry Camplin serves as the Operations Support Team Leader at Afterpay, a position held since 2020. In this role, Kerry manages a team of over 10 agents, emphasizing operational efficiency and responsiveness. The responsibilities include overseeing relationships with collections vendors and collaborating with various departments, such as Customer Service and Finance, to improve overall operations.
Previous Experience at Latitude Financial Services
Kerry Camplin has extensive experience at Latitude Financial Services, where various roles were undertaken from 2012 to 2020. Initially, Kerry worked as a Collections Officer for Personal Loans for one year. This was followed by a four-year tenure as Credit Card Collections Team Leader from 2013 to 2017. Kerry then transitioned to the role of Credit Card Collections and Litigation Site Leader for eight months in 2017. Subsequently, Kerry served as a Business Improvement Specialist focusing on Customer Remediation and Customer Assist from 2018 to 2020, and briefly worked as a Project Manager - Remediation in 2020.
Early Career and Retail Management
Before entering the financial services sector, Kerry Camplin worked in retail management. From 2008 to 2012, Kerry was the Store Manager at INGLOT in Doncaster. Prior to that, Kerry served as an Assistant Manager at the same company from 2007 to 2008 in Epping. Earlier experience also includes working as a Sales Representative at Three from 2006 to 2007 in Broadmeadows, Victoria.
Education and Professional Development
Kerry Camplin has a diverse educational background. Kerry completed VCE at Keilor Downs College. Additionally, Kerry studied Hairdressing at the Headmasters School of Hair Design, achieving a Certificate III in Hairdressing from 2002 to 2004. In 2005, a Diploma in Makeup was obtained from the Academy of Makeup. Further professional development includes a Diploma in Leadership from Leadership Success, completed in 2014.
Skills and Expertise
Kerry Camplin possesses a strong understanding of Australian Privacy Principles and Debt Collections Guidelines. The expertise includes mentoring and motivating team members to achieve positive results. Kerry's role involves enhancing operational processes through collaboration with various departments, demonstrating a commitment to improving team performance and customer service.