Lucas Utzig
About Lucas Utzig
Lucas Utzig is a Process Design Manager at Afterpay, with extensive experience in process mapping and designing business solutions. He has held various roles in organizations such as Salmat, Coles, and Grupo Meta, and possesses a strong educational background in IT Administration and Business Administration.
Current Role at Afterpay
Lucas Utzig serves as the Process Design Manager at Afterpay, a position he has held since 2021. In this role, he focuses on process mapping and designing innovative business solutions aimed at transforming company operations. His responsibilities include leading meetings with key users and stakeholders to define software requirements, ensuring that the processes align with the company's strategic objectives.
Previous Experience at Salmat
Lucas Utzig has held multiple roles at Salmat, including Delivery Improvement Manager from 2018 to 2020, Business Analyst from 2017 to 2018, Continuous Improvement Analyst from 2016 to 2017, and Customer Service Supervisor from 2014 to 2016. His work involved implementing delivery improvements, analyzing business processes, and enhancing customer service operations. His tenure at Salmat spanned several years, allowing him to develop a comprehensive understanding of process optimization.
Professional Background in Brazil
Before moving to Australia, Lucas Utzig worked in Brazil at Grupo Meta as a Project Manager from 2012 to 2014 and as a Business Analyst Consultant from 2009 to 2014. His roles involved managing projects and consulting on business analysis, contributing to his expertise in process design and improvement. This experience laid the foundation for his future roles in Australia.
Educational Qualifications
Lucas Utzig holds an MBA in IT Administration from Universidade do Vale do Rio dos Sinos, completed in 2011. He also earned a Bachelor's degree in Administration from Universidade Feevale in 2007. Additionally, he obtained a Master of Business Administration (M.B.A.) in Finance and Financial Management Services from CQUniversity in 2015. His educational background supports his expertise in business process management and IT solutions.
Expertise and Skills
Lucas Utzig possesses expertise in conducting ERP selection projects and IT solution selection. He is skilled in generating statistical and analytical reports to identify process gaps and departmental issues. His proficiency extends to BPM, BPMN, EPC, ARIS Architect, ITIL, and COBIT frameworks. He has experience across various sectors, including financial, insurance, manufacturing, health, and government, which enhances his ability to design effective business solutions.