Maria Dournova
About Maria Dournova
Maria Dournova is the Manager of Customer Service Excellence at Afterpay Touch, a position she has held since 2017. She has extensive experience in customer service roles, including previous positions at Latitude Financial Services and GE Capital.
Current Role at Afterpay
Maria Dournova serves as the Manager of Customer Service Excellence at Afterpay Touch. She has held this position since 2017, contributing to the enhancement of customer service strategies and operational efficiencies within the organization. Her role involves overseeing customer service initiatives and ensuring high standards of service delivery.
Previous Experience at Latitude Financial Services
Maria Dournova has held multiple positions at Latitude Financial Services. She worked as the Head of Customer Support from 2016 to 2017, where she managed customer support operations. Prior to that, she served as a Monitoring & Supervision Analyst from 2014 to 2016, focusing on compliance and performance monitoring. Additionally, she briefly worked as an Operational Excellence Analyst in 2016.
Experience at GE Capital
Maria Dournova worked at GE Capital from 2010 to 2014. She was a part of the Customer Solutions Team for two years, where she dealt with customer inquiries and resolutions. Following this role, she served as a Customer Resolution Officer from 2012 to 2014, focusing on resolving customer issues and enhancing customer satisfaction.
Education and Qualifications
Maria Dournova studied at Griffith University, where she earned a Bachelor of Business Administration (BBA) in Business Administration and Management from 2013 to 2017. Prior to her university education, she attended The MacRobertson Girls' High School from 2002 to 2005, completing her secondary education.