Michael Chen
About Michael Chen
Michael Chen serves as the Service Desk Team Lead at Afterpay Touch in Australia, a position he has held since 2019. He has extensive experience in various roles within the company, including Platform Administrator and Level 2 Service Desk Analyst, and has a strong educational background in engineering and computer systems.
Work at Afterpay
Michael Chen has been employed at Afterpay Touch since 2011. He began his career there as a Level 1 Service Desk Analyst, a position he held until 2018. Following this role, he advanced to Level 2 Service Desk Analyst, where he worked from 2018 to 2019. In 2018, he also took on the role of Platform Administrator. Currently, he serves as the Service Desk Team Lead, a position he has held since 2019. His tenure at Afterpay Touch spans over a decade, demonstrating his commitment to the organization.
Education and Expertise
Michael Chen has a solid educational background in engineering and computer systems. He studied at Victoria University, where he earned an Associate degree from 2006 to 2009. He then attended RMIT University, achieving a Bachelor of Engineering from 2009 to 2012. Additionally, he completed studies at Cisco Networking Academy from 2006 to 2008, focusing on networking skills. His education has equipped him with the technical knowledge necessary for his roles in the service desk and platform administration.
Background
Michael Chen's career in the IT sector began with his role at Afterpay Touch in 2011. His progression through various positions at the company reflects his growth in technical skills and leadership capabilities. His educational pursuits in engineering and computer systems have provided a foundation for his professional development. His experience spans over a decade in the service desk domain, contributing to his expertise in IT support and administration.
Career Progression
Michael Chen's career at Afterpay Touch showcases a clear trajectory of advancement. Starting as a Level 1 Service Desk Analyst, he gained foundational experience in IT support. His promotion to Level 2 Service Desk Analyst allowed him to take on more complex issues. As a Platform Administrator, he expanded his responsibilities, leading to his current role as Service Desk Team Lead. This progression highlights his ability to adapt and grow within the organization.