Niall Mc Carthy
About Niall Mc Carthy
Niall McCarthy is the Director of Technology Operations at Afterpay, where he has worked since 2020. He has extensive experience in technology and operations management, having held various roles in companies such as Bemobile, Meteor Mobile Communications, and Digicel.
Current Role at Afterpay
Niall McCarthy serves as the Director of Technology Operations at Afterpay, a position he has held since 2020. In this role, he focuses on managing the intersection of DevOps, Incident Management, and Operations to ensure service integrity. His responsibilities include overseeing technology operations and implementing strategies that enhance operational efficiency within the organization.
Previous Experience at Afterpay
Prior to his current role, Niall McCarthy was the Head of Merchant Services at Afterpay from 2016 to 2020. During this four-year tenure, he was responsible for managing relationships with merchants and enhancing service offerings to improve customer experience. His work contributed to the growth and development of Afterpay's merchant services.
Professional Background
Niall McCarthy has a diverse professional background with experience in various roles across different organizations. He worked as Head of Revenue and Customer Operations at Bemobile for one year in Port Moresby, Papua New Guinea. He also held positions as a Business Analyst at Meteor Mobile Communications and as a Project Manager at Digicel, further expanding his expertise in operations and project management.
Education and Expertise
Niall McCarthy has a strong educational background, having studied at multiple institutions. He earned a BA (Mod) from Trinity College, Dublin, and a Graduate Diploma from Fitzwilliam Institute. He also completed a Graduate Certificate at the University of Technology Sydney and the Company Directors Course at the Australian Institute of Company Directors. His education complements his expertise in managed change, incident response, and problem management.
Leadership Style
Niall McCarthy's leadership style is characterized by a dynamic and proactive approach, as indicated by his unique phrase 'The floor is lava.' This suggests a focus on adaptability and responsiveness within his teams. His emphasis on evolving practices in managed change and incident response reflects his commitment to continuous improvement in operational processes.