Pablo Perez
About Pablo Perez
Pablo Perez serves as the Operations Manager for North America at Afterpay, where he has worked since 2020. With a background in operations and customer service, he has held various roles at LendingClub and Apple Retail, and he holds a Bachelor of Arts in Sociology from California State University, Fullerton.
Work at Afterpay
Pablo Perez has served as the Operations Manager for North America at Afterpay since 2020. In this role, he is responsible for overseeing operations in the North American region from the company's San Francisco office. His focus includes driving operational efficiency and implementing strategies that enhance customer service experiences. With a background in operations management, he leverages his expertise to facilitate cross-functional collaboration within the organization.
Previous Experience
Prior to joining Afterpay, Pablo Perez worked at LendingClub in various capacities from 2014 to 2019. He began as a Member Support Representative and progressed to Senior Member Support Representative and then Operations Supervisor. His experience at LendingClub involved enhancing products and creating policies aimed at improving customer service. Earlier in his career, he held positions at Apple Retail and Corinthian Colleges, where he developed skills in customer service and finance.
Education and Expertise
Pablo Perez studied at California State University, Fullerton, where he earned a Bachelor of Arts (B.A.) in Sociology and a Minor in International Politics between 2007 and 2009. His academic background provides him with a solid foundation in understanding social dynamics and organizational behavior, which he applies in his professional roles. His education complements his experience in operations management and customer service.
Background
Pablo Perez began his career in customer service roles, starting at Corinthian Colleges as a Student Finance Representative from 2010 to 2013. He then transitioned to Apple Retail as a Specialist from 2007 to 2010. His diverse background in various industries has equipped him with the skills necessary to drive change and improve processes in fast-paced environments. His career trajectory reflects a commitment to enhancing customer experiences and operational efficiency.