Peter Webster
About Peter Webster
Peter Webster is a Dispute Resolution Specialist based in Melbourne, Australia, with extensive experience in customer service and complaint resolution. He has worked at Afterpay and Latitude Financial Services, and he also serves as a Club Officer for a corporate Toastmasters club.
Work at Afterpay
Peter Webster currently serves as a Dispute Resolution Specialist at Afterpay, a role he has held since 2021. In this capacity, he manages complaints that are escalated to the Australian Financial Complaints Authority, playing a crucial role in the External Dispute Resolution process. Prior to this position, he worked as a Customer Experience Officer at Afterpay for seven months in 2021. His experience at Afterpay has contributed to his expertise in customer service and dispute resolution.
Previous Experience at Latitude Financial Services
Before joining Afterpay, Peter Webster held multiple positions at Latitude Financial Services. He worked as a Customer Resolution Officer from 2017 to 2019, where he focused on resolving customer issues. Prior to that, he served as a Customer Remediation Analyst for six months in 2019, handling customer complaints and remediation processes. His career at Latitude Financial Services began as a Direct Sales Agent from 2016 to 2017, where he gained foundational experience in customer interactions.
Education and Expertise
Peter Webster studied at the University of Cape Town, where he earned a Bachelor’s Degree in Management Studies from 2012 to 2015. This academic background has provided him with a solid foundation in management principles, which he applies in his professional roles. His education complements his practical experience in customer service and dispute resolution.
Toastmasters Involvement
In addition to his professional roles, Peter Webster serves as a Club Officer for a corporate Toastmasters club. This involvement allows him to enhance his communication, leadership, and administrative skills. His participation in Toastmasters reflects his commitment to personal and professional development.