Renae Hutton
About Renae Hutton
Renae Hutton serves as the Director of Retail Education APAC at Afterpay, bringing over 20 years of experience in the retail industry. She specializes in customer experience strategies and has held various roles at MYER and David Jones throughout her career.
Work at Afterpay
Renae Hutton serves as the Director of Retail Education APAC at Afterpay, a position she has held since 2021. In this role, she focuses on developing and implementing educational programs aimed at enhancing the retail experience for both customers and employees. Her expertise in customer experience roadmaps and strategies is integral to her work at Afterpay, where she aims to elevate the standards of retail education across the Asia-Pacific region.
Previous Experience at MYER
Renae Hutton worked at MYER for a decade, from 1996 to 2006, where she held various roles. This extensive experience provided her with a solid foundation in the retail industry, contributing to her understanding of customer service and operational excellence. The skills she developed during her time at MYER have been instrumental in her subsequent roles in retail management and education.
Career at David Jones
Renae Hutton held multiple positions at David Jones from 2006 to 2019. She started as a Store Manager from 2006 to 2010, followed by roles as Regional Card Sales Manager from 2010 to 2012, and Manager of Customer Experience from 2012 to 2019. In these positions, she focused on enhancing customer experiences and driving sales performance, showcasing her ability to lead teams and implement effective customer engagement strategies.
Education and Expertise
Renae Hutton achieved a Certificate IV in Training and Assessment from TAFE NSW in 2020, which equipped her with the skills necessary for designing and facilitating training programs. Her educational background complements her over 20 years of experience in the retail sector, where she specializes in transforming customer and employee experiences. She is skilled in leading large-scale change projects and developing employee engagement strategies.
Coaching and Leadership Skills
Renae Hutton is recognized for her coaching abilities, known for being an energetic and inspiring coach. She enables executives and team members through tailored coaching and training programs. Her focus on developing leadership skills and enhancing team performance is evident in her approach to employee engagement and customer-centric service models.