Renee R.
About Renee R.
Renee R. is a Service Excellence Analyst with extensive experience in customer service and team leadership roles across various companies, including Afterpay and GE Capital. She holds a Certificate IV in Business and has a background in management and customer care.
Current Role as Service Excellence Analyst
Renee R. currently holds the position of Service Excellence Analyst at Afterpay, a role she has occupied since 2020. In this capacity, she focuses on enhancing service quality and operational efficiency within the organization. Her experience in customer service and team leadership contributes to her effectiveness in this role.
Previous Experience at Afterpay
Renee R. has a history of working at Afterpay, where she initially served as a Customer Service Specialist from 2018 to 2019 for seven months. After a brief period in the Resolutions Team from 2019 to 2020, she transitioned to her current role. This cumulative experience at Afterpay has provided her with a comprehensive understanding of the company's customer service operations.
Professional Background in Leadership and Management
Renee R. has held various leadership positions throughout her career. She worked as a Team Leader at GE Capital from 2014 to 2015 and again from 2012 to 2014 as an Assistant Team Leader. Additionally, she served as a Team Leader at illion Australia and New Zealand from 2016 to 2018. These roles have equipped her with skills in team management and operational oversight.
Education and Professional Development
Renee R. studied at Leadership Success, where she focused on business-related topics and achieved a Certificate IV in Business from 2012 to 2013. She also completed her secondary education at Williamstown High School. This educational background supports her professional roles in management and customer service.
Diverse Work Experience
Renee R. has a diverse work history that includes positions in various industries. She worked as a Business Manager at BIG W from 2010 to 2011 and as a Store Manager at Dick Smith Electronics from 2006 to 2010. Additionally, she held roles at Latitude Financial Services and TNT Australia, showcasing her adaptability and breadth of experience in customer care and management.