Samantha Quan
About Samantha Quan
Samantha Quan is a Customer Resolution Experience Officer at Afterpay, with a diverse background in customer service and retail management. She has held various positions in Australia and the UK, and has completed multiple diplomas in event management and fashion.
Work at Afterpay
Samantha Quan currently holds the position of Customer Resolution Experience Officer at Afterpay. She has been with the company since 2021, contributing to customer service and resolution strategies. Her role focuses on enhancing the customer experience and addressing inquiries effectively, ensuring that customers receive timely support.
Previous Experience in Retail and Customer Service
Prior to her role at Afterpay, Samantha Quan gained extensive experience in retail and customer service. She worked at David Jones as a Customer Service and Delivery Operations Agent from 2020 to 2021. Before that, she served as a Senior Sales Associate and Key Holder at Accent Group Limited from 2013 to 2015, and as Store Manager and Brand Ambassador at Sneakerboy® from 2015 to 2017. Additionally, she was an E-Commerce & Inventory Assistant at Hervia Bazaar from 2018 to 2019.
Education and Expertise
Samantha Quan has a strong educational background in fashion and event management. She studied at the William Angliss Institute, earning a Diploma of Event Management from 2010 to 2012. She also attended the Melbourne School of Fashion, where she achieved a Diploma of Fashion and Business from 2012 to 2014. In 2018, she furthered her education by studying Fashion and Sustainability through FutureLearn and the London College of Fashion.
Background in Customer Service
Samantha Quan began her career in customer service at BOUNCEinc, where she worked as a Customer Service Representative from 2010 to 2013. This role laid the foundation for her subsequent positions in retail and customer service, allowing her to develop skills in customer engagement and support.