Taylah Anderson
About Taylah Anderson
Taylah Anderson is an Operations Support Officer with extensive experience in customer service and risk management. She has worked at Afterpay since 2019, where she specializes in analyzing account data and developing processes to enhance efficiency in handling consumer disputes.
Current Role at Afterpay
Taylah Anderson currently serves as an Operations Support Officer at Afterpay, a position she has held since 2019. In this role, she plays a crucial part in liaising with stakeholders to mitigate risks associated with consumer transactions. Her responsibilities include analyzing account data to identify patterns indicative of fraudulent activity and documenting key patterns in suspicious consumer behavior. Taylah has developed processes aimed at improving the efficiency of handling consumer disputed liability claims, contributing to the overall effectiveness of the operations team.
Previous Experience at Afterpay
Taylah Anderson has held multiple positions at Afterpay prior to her current role. She worked as a Customer Service Representative for three months in 2018 and later transitioned to a Customer Resolutions Specialist in 2019, where she served for eight months. In these roles, she gained valuable experience in customer interactions and conflict resolution, which laid the foundation for her current responsibilities in operations support.
Work Experience at Unico Hair and The Message Centre
Before joining Afterpay, Taylah Anderson worked at Unico Hair as an Apprentice from 2012 to 2014. This role provided her with foundational skills in customer service and operations within the hair industry. Following her time at Unico Hair, she served as a Supervisor at The Message Centre from 2017 to 2018. In this supervisory position, she was responsible for overseeing operations and managing team performance, further enhancing her leadership capabilities.
Education and Expertise
Taylah Anderson studied at Swinburne University of Technology in Sydney, where she achieved a bachelor's degree from 2017 to 2020. Her academic background complements her professional experience, providing her with the analytical skills necessary for her current role. Taylah specializes in analyzing account data and has developed expertise in identifying fraudulent activity, which is essential for her work in operations support.