Tia Terrett
About Tia Terrett
Tia Terrett is a Merchant Admin Team Leader at Afterpay, where she has worked since 2021. She has a background in hair styling and design and emphasizes the importance of engaged team members for successful customer service.
Work at Afterpay
Tia Terrett has been a part of Afterpay since 2017. She initially joined as a Customer Service Representative, a role she held for one year. In 2018, she transitioned to the position of Customer Service Hardship Team Leader, where she has worked for six years. In 2021, she took on the role of Merchant Admin Team Leader. Her experience at Afterpay spans various aspects of customer service and team leadership.
Education and Expertise
Tia Terrett studied at the WA Academy from 2003 to 2007, where she achieved qualifications in Hair Styling and Hair Design. This four-year program provided her with foundational skills in the beauty industry, although her career path later shifted towards customer service and team leadership roles.
Background
Tia Terrett has a background in customer service and team management. Her career at Afterpay reflects a commitment to developing team dynamics and enhancing customer experiences. She emphasizes the importance of engaged team members in achieving service desk success.
Achievements
Tia Terrett advocates for nurturing team members throughout their employment journey. She believes that this approach is essential for ensuring successful customer experiences. Her leadership roles at Afterpay demonstrate her commitment to fostering a supportive work environment.