Charles N.
About Charles N.
Charles N. is a Technical Support Engineer currently employed at Agari in Raleigh, NC. He has extensive experience in various technical roles, primarily at Nortel Networks, and possesses strong communication skills and a commitment to customer satisfaction.
Work at Agari
Charles N. has been employed at Agari as a Technical Support Engineer since 2019. His role involves providing technical assistance and support to customers, ensuring effective resolution of issues. He operates from Raleigh, NC, and contributes to the company's commitment to customer satisfaction through his strong communication skills and attention to detail.
Previous Employment History
Prior to his current position at Agari, Charles N. held various roles in the technology sector. He worked at Synamedia as a Service Provider TAC Engineer – Team Lead for six months in 2018 to 2019. His tenure at Nortel Networks spanned several positions, including NMC S/W Tools Developer from 2006 to 2009, Team Lead from 1998 to 2000, and Sr. Emergency Recovery Engineer from 2000 to 2004. He also worked at Cisco as a Senior Customer Service Engineer from 2013 to 2018, and at Time Warner Cable as an Interactive Systems Engineer from 2010 to 2013.
Education and Expertise
Charles N. studied at Chatham Central High School from 1981 to 1985. He furthered his education at Central Carolina Community College, where he earned an Associate of Applied Science in Electronic Engineering. His technical expertise includes proficiency in Linux, CISCO CDS, CISCO DNCS, PHP, MySQL, Java, and HTML, which supports his roles in technical support and engineering.
Skills and Personal Attributes
Charles N. demonstrates a willingness to learn new skills and continuously develop existing ones. He possesses strong communication and interpersonal skills that enhance teamwork. His self-starting ability allows him to manage multiple responsibilities and projects efficiently. Additionally, he shows a keen attention to detail and a commitment to customer satisfaction, which are essential in his technical support role.