Julia Anderson
About Julia Anderson
Julia Anderson is a Senior Technical Support Engineer at Agari, where she has worked since 2018. She has a background in Computer Engineering Technology and has held various roles in IT support, including positions at Time Warner Cable, HCL Technologies, and BAE Systems Applied Intelligence.
Work at Agari
Julia Anderson has served as a Senior Technical Support Engineer at Agari since 2018. In this role, she utilizes her technical skills to assist clients with various support issues. Her responsibilities include troubleshooting technical problems, providing solutions, and ensuring customer satisfaction. Julia's experience in IT support enhances her ability to address complex technical challenges effectively.
Education and Expertise
Julia Anderson completed her education at West Johnston High School from 2006 to 2010. She has a background in Computer Engineering Technology/Technician, which provides her with a solid technical foundation for her career in IT support. Additionally, she possesses expertise in Mobile Device Management, an essential skill that supports her work as a Senior Technical Support Engineer.
Background
Julia Anderson began her career in customer service at Time Warner Cable, where she worked as a Customer Service Representative from 2012 to 2013. She then transitioned to HCL Technologies as a Helpdesk Technician from 2013 to 2015. Following that, she worked at BAE Systems Applied Intelligence as a Level II Messaging Support Analyst from 2015 to 2018 in Durham, NC. This diverse experience has contributed to her technical support capabilities.
Achievements
Julia Anderson has developed strong public speaking skills, which enhance her communication abilities in technical support roles. These skills are vital for effectively conveying technical information to clients and ensuring they understand the solutions provided. Her background and experience in various technical support positions have equipped her with the tools necessary to excel in her current role.