Melissa Smith
About Melissa Smith
Melissa Smith serves as the Manager of Customer Success Engineering at Agari, where she has worked since 2021. With a background in customer success and messaging engineering, she has over two decades of experience in various roles, emphasizing leadership and customer service.
Current Role at Agari
Melissa Smith currently serves as the Manager of Customer Success Engineering at Agari. She has held this position since 2021, contributing to the company's focus on enhancing customer satisfaction and success. In her role, she leverages her extensive experience in customer success engineering to lead teams and implement strategies that prioritize customer needs.
Previous Experience at Agari
Prior to her current role, Melissa Smith worked at Agari as a Senior Customer Success Engineer from 2017 to 2020 and as a Principal Customer Success Engineer from 2020 to 2021. During her tenure, she focused on improving customer experiences and ensuring successful implementation of Agari's solutions. Her experience in these positions helped her develop strong leadership skills and a deep understanding of customer success engineering.
Background in Customer Service
Melissa Smith has a robust background in customer service, having worked at Blue Cross NC in various roles, including Service Delivery Team Lead and Messaging Engineer. Her experience in these positions, spanning from 2001 to 2012, allowed her to develop significant leadership and training qualities, emphasizing customer service as a high priority. She engaged in problem resolution and team leadership, which contributed to her expertise in enhancing customer experiences.
Education and Technical Skills
Melissa Smith studied at Alamance Community College, where she earned an Associate's degree in Computer Programming from 1998 to 2000. This educational background provided her with foundational technical skills that she has applied throughout her career. She possesses diversified experience in Perimeter Email Security and Systems Administration, which supports her roles in customer success engineering.
Career at Fidelity Investments
Melissa Smith worked at Fidelity Investments from 2016 to 2017 as a Principal Messaging Engineer and from 2012 to 2016 as a Senior Messaging Engineer. These roles involved managing messaging systems and ensuring effective communication solutions within the organization. Her experience at Fidelity Investments further solidified her technical expertise and problem-solving abilities in the field of messaging engineering.