Dinesh Lambart Santiago
About Dinesh Lambart Santiago
Dinesh Lambart Santiago is a Customer Service Manager at AGDelta, where he has worked since 2019. He has extensive experience in quality assurance and testing for Wealth Management applications, with a background in team leadership and test automation.
Current Role at AGDelta
Dinesh Lambart Santiago currently holds the position of Customer Service Manager at AGDelta, where he has been employed since 2019. In this role, he oversees customer service operations, ensuring that client needs are met effectively. His responsibilities include managing customer interactions and enhancing service delivery. Dinesh also serves as a QA Manager at AGDelta since 2016, where he has contributed to quality assurance processes and testing strategies.
Previous Experience at AGDelta
Before his current roles, Dinesh worked at AGDelta as a Senior Quality Analyst from 2014 to 2016. During his tenure, he focused on quality assurance and testing processes, contributing to the development and implementation of testing frameworks. His experience at AGDelta has provided him with a strong foundation in customer service and quality management within the financial sector.
Experience at CSS CORP ICT Services PTE LTD
Dinesh worked at CSS CORP ICT Services PTE LTD from 2006 to 2014. He began as a Senior Test Analyst from 2006 to 2011, where he developed his skills in testing and quality assurance. He then advanced to the role of Team Lead from 2011 to 2014, managing teams and overseeing testing projects. His experience in this company helped him gain valuable insights into team management and project execution.
Education and Technical Skills
Dinesh holds a Bachelor of Engineering (B.E.) in Electrical and Electronics Engineering from Government College of Technology, Coimbatore, which he completed from 1997 to 2001. He possesses extensive technical skills in test automation, utilizing tools such as Quick Test Pro, Winrunner, and Test Complete. His expertise also includes integration testing with various interface systems and market data systems like Bloomberg and Reuters.
Industry Experience and Expertise
Dinesh has significant experience in the financial services industry, particularly in Wealth Management applications, including Structured Products and Forex. He is skilled in Agile methodologies and has managed both onsite and offshore teams. His background includes private banking compliance checks and integration with sell-side systems using FIX and other protocols. Dinesh's strong analytical and problem-solving skills complement his technical expertise.