Charlotte Elizabeth Burnell
About Charlotte Elizabeth Burnell
Charlotte Elizabeth Burnell is a Customer Solutions Specialist with extensive experience in customer service and financial crime prevention. She has worked in various roles across multiple organizations, including Lowell Group and StepChange Debt Charity, and possesses strong skills in handling disputes and ensuring fair treatment of vulnerable customers.
Current Role at Age Partnership
Charlotte Elizabeth Burnell has been employed at Age Partnership as a Customer Solutions Specialist since 2019. In this role, she focuses on providing tailored customer service solutions, ensuring that clients receive appropriate support and guidance. Her experience in the financial sector aids her in addressing customer inquiries effectively.
Previous Experience in Customer Service
Prior to her current position, Burnell held various roles in customer service across multiple organizations. She worked at Lowell Group as a Fraud Specialist and Sensitive Case Advisor, where she developed skills in handling sensitive customer issues. Additionally, she served as a Membership Executive at the Federation of Master Builders and as a Debt Advisor at StepChange Debt Charity, gaining extensive experience in financial services.
Education and Training
Burnell studied at Joseph Priestley College, where she completed a Level 2 qualification in Beauty Therapy from 2004 to 2006. She also attended Rodillian High School from 1997 to 2003. This educational background provided her with foundational skills that she later applied in her customer service roles.
Expertise in Financial Regulations
Burnell possesses proficiency in navigating and applying the FCA Handbook in customer service scenarios. Her expertise extends to handling financial crime and anti-money laundering cases, which are critical in maintaining compliance within the financial sector. She is knowledgeable about data security and the role of the Information Commissioner's Office (ICO) in protecting customer data.
Skills in Customer Interaction
Burnell is skilled in dispute and complaints handling processes within regulated environments. She has experience dealing with vulnerable customers, ensuring they are treated fairly and with respect. Her ability to manage sensitive situations effectively contributes to her success in customer service roles.