Heather Wood
About Heather Wood
Heather Wood is a Team Manager at Age Partnership, where she has worked since 2017. Previously, she held various roles at Lloyds Banking Group, including Senior Mortgage Advisor and Assistant Branch Manager, contributing to process improvements and team effectiveness.
Work at Age Partnership
Heather Wood has served as Team Manager at Age Partnership since 2017. In this role, she leads a team of 12 agents and one coach, focusing on enhancing the customer journey and ensuring the delivery of first-class service. Heather engages in project work that involves liaising with key stakeholders to drive process improvements and results. She monitors team performance daily and analyzes data to identify root causes of performance issues, contributing to the overall effectiveness of the team.
Previous Experience at Lloyds Banking Group
Heather Wood worked at Lloyds Banking Group for a total of 14 years, holding various positions. She served as a Senior Mortgage Advisor from 2002 to 2010, based in Leeds, where she developed expertise in mortgage solutions. Following this, she worked as an Assistant Branch Manager from 2010 to 2016, also in Leeds. During her tenure, she gained valuable experience in customer service and team management.
Education and Expertise
Heather Wood studied at Fulneck from 1984 to 1995, completing an 11-year educational program. This foundational education has contributed to her professional development and expertise in management and customer service. Her academic background supports her roles in team leadership and process improvement.
Background
Heather Wood has a strong background in the financial services sector, particularly in banking and mortgage advisory roles. Her career spans over two decades, during which she has developed skills in team management, performance monitoring, and stakeholder engagement. Based in Leeds, West Yorkshire, she has built a reputation for enhancing team effectiveness and customer satisfaction.