Johanne Halliday
About Johanne Halliday
Johanne Halliday is a Customer Care Manager at Age Partnership in Leeds, United Kingdom, where she has worked since 2018. She has extensive experience in customer service, risk management, and team leadership within the financial industry.
Work at Age Partnership
Johanne Halliday has served as the Customer Care Manager at Age Partnership since 2018. In this role, she handles complex queries from solicitors and product providers, focusing on achieving high levels of customer satisfaction. Halliday successfully managed the Administration Team, developing supervisors to effectively oversee performance and absence. She has played a key role in maintaining and improving Age Partnership's Investor in People accreditation by inspiring and motivating her colleagues.
Education and Expertise
Johanne Halliday has been studying at The Chartered Insurance Institute since 2013. Her educational pursuits complement her extensive experience in the financial industry, particularly in risk management within both regulated and non-regulated areas. This background equips her with the necessary skills to navigate complex customer care scenarios effectively.
Background in HSBC
Before joining Age Partnership, Johanne Halliday worked at HSBC Retail Banking and Wealth Management. She held several positions, including Mortgage Review Manager from 2013 to 2015, Sales Quality and Assurance Manager from 2016 to 2017, and Fraud Team Manager for a brief period in 2017. In these roles, she managed teams, facilitated benchmarking sessions to ensure call quality, and developed relationships with equity release plan providers.
Achievements in Customer Care
Throughout her career, Johanne Halliday has demonstrated a commitment to high standards in customer care. At HSBC, she managed a Sales Quality and Assurance team, ensuring adherence to compliance and preventing mis-selling. Her efforts in developing a strong Administration Team at Age Partnership have contributed to improved performance and customer satisfaction.