Tamsyn Bernard
About Tamsyn Bernard
Tamsyn Bernard is a Customer Solutions Team Leader at Age Partnership, where she has worked since 2017. She has extensive experience in stakeholder management and team leadership, previously serving as a Customer Experience Manager at British Gas for 15 years.
Work at Age Partnership
Tamsyn Bernard has been serving as the Customer Solutions Team Leader at Age Partnership since 2017. In this role, she is responsible for overseeing customer service operations and ensuring that her team meets organizational objectives. Her leadership has contributed to the development of effective customer solutions, enhancing overall service delivery. Based in Leeds, United Kingdom, Tamsyn continues to play a vital role in driving customer satisfaction and loyalty within the company.
Previous Experience at British Gas
Before joining Age Partnership, Tamsyn Bernard worked at British Gas for 15 years, from 2002 to 2017. She held the position of Customer Experience Manager in Outsource Operations, where she focused on improving customer interactions and service quality. Her extensive experience in this role provided her with valuable insights into customer service dynamics and stakeholder management, which she has carried into her current position.
Education and Qualifications
Tamsyn Bernard studied at Park Lane College, where she achieved NVQ's Level 3 Cotac & Air General. Prior to that, she attended Outwood Grange Comprehensive, earning 5 GCSEs. Her educational background has equipped her with foundational skills that support her professional roles in customer service and team leadership.
Expertise in Stakeholder Management
Tamsyn Bernard possesses extensive experience in stakeholder management. Her skills in this area have led to improved collaboration and communication within her organization. By effectively engaging with various stakeholders, she has facilitated better understanding and alignment on customer service initiatives, contributing to overall business success.
Leadership and Performance Management Skills
Tamsyn Bernard demonstrates expertise in performance management, which has resulted in enhanced team productivity and efficiency. Her strong leadership skills allow her to guide teams effectively, ensuring that they meet organizational goals. She focuses on fostering a customer-centric environment, which is essential for maintaining high levels of customer satisfaction and loyalty.