Toni Kitching
About Toni Kitching
Toni Kitching serves as the Administration Partnership Manager at Age Partnership in Leeds, United Kingdom, a position held since 2015. With a background in various roles at Ultralase, Kitching has a proven track record in change management and sales process improvement.
Work at Age Partnership
Toni Kitching has served as the Administration Partnership Manager at Age Partnership since 2015. In this role, Kitching is responsible for overseeing administrative functions and ensuring efficient operations within the organization. Based in Leeds, United Kingdom, Kitching has contributed to the company's growth and development over the past nine years.
Previous Experience at Ultralase
Before joining Age Partnership, Kitching held multiple positions at Ultralase from 2001 to 2012. Kitching began as a Sales Coach, where she worked for four years, followed by three years as Contact Centre Manager. Kitching then served as Customer Support Supervisor, Operational Support, and Customer Champion, culminating in her role as Interim Clinic Manager for ten months in 2009-2010.
Change Management Implementation
During her tenure at Ultralase, Kitching successfully implemented change management procedures that resulted in a significant increase in department headcount by two-thirds. This initiative demonstrated her ability to lead and manage organizational change effectively.
Sales Process Improvements
Kitching devised and implemented large-scale changes to the sales process at Ultralase, which enhanced service provision and achieved nationwide efficiency and profitability gains. These improvements resulted in an estimated annual profit increase of approximately £250,000.
Mentorship and Training Initiatives
Kitching enhanced mentorship programs for the sales team at Ultralase by developing and utilizing an educational tool. This initiative aimed to improve the skills and performance of sales personnel, contributing to the overall effectiveness of the sales team.