Ahmad Raza
About Ahmad Raza
Ahmad Raza is a Senior Customer Success Analyst currently working at Agilite Group in Pune, India. He holds a Bachelor of Arts in Sociology and has extensive experience in customer success and market research, having previously worked at notable companies such as HSBC and Kantar.
Work at Agilite Group
Ahmad Raza currently serves as a Senior Customer Success Analyst at Agilite Group, a position he has held since 2023. His role involves enhancing customer relationships and ensuring client satisfaction through effective communication and support. Working in Pune, Maharashtra, India, he utilizes his diverse skill set to coordinate with multicultural and international clientele.
Previous Experience in Customer Success
Prior to joining Agilite Group, Ahmad Raza worked at Rayden Interactive as a Customer Success Analyst from 2021 to 2023. In this role, he focused on improving customer engagement and satisfaction. He also held a position at HSBC Retail Banking and Wealth Management as a Senior Associate from 2018 to 2021, where he contributed to customer service and relationship management.
Education and Expertise
Ahmad Raza graduated with a Bachelor of Arts in Sociology from Fergusson College, Pune, from 2010 to 2013. He also holds a Master of Business Administration (M.B.A.) in Marketing/Marketing Management from the Department of Management Studies, Pune University, completed from 2014 to 2016. Additionally, he earned a Diploma in Spanish Language and Literature and a Certificate of Merit in Foreign Language (Spanish) from Deccan Education Society.
Background in Research and Analysis
Before his roles in customer success, Ahmad Raza worked as a Senior Research Analyst at Kantar from 2016 to 2018. His experience in market research and analytics has equipped him with a strong foundation in data analysis and customer insights, contributing to his effectiveness in customer success roles.
Skill Set and Competencies
Ahmad Raza possesses a diversified skill set that includes analytics, market research, customer service, sales, and effective communication. His expertise in coordinating with multicultural and international clientele enhances his ability to foster strong customer relationships across diverse regions.