Colton Horn
About Colton Horn
Colton Horn is a Technical Customer Support Representative at Agiloft, where he has worked since 2020. He has a background in IT support and holds a Bachelor of Science in Computer Science from Wake Forest University.
Work at Agiloft
Colton Horn has been employed at Agiloft as a Technical Customer Support Representative since 2020. In this role, he assists clients with both hosted and on-premise environments, demonstrating a strong understanding of how Agiloft can be implemented to meet diverse client needs. His responsibilities include troubleshooting issues and providing technical support to ensure customer satisfaction.
Previous Experience in IT Support
Before joining Agiloft, Colton Horn gained valuable experience in the IT support field. He worked at Talon Healthy IT Services in various roles, including Level 1 Call Center Analyst from 2018 to 2019 and IT Support Analyst from 2019 to 2020. He also served as an intern in remote support help desk operations in 2017. His early experience includes a two-month internship at Yadkin County Schools in 2016.
Education and Expertise
Colton Horn studied Computer Science at Wake Forest University, where he earned a Bachelor of Science degree from 2014 to 2018. His educational background provides him with a solid foundation in technical concepts and problem-solving skills relevant to his role in customer support. He also completed his high school education at Forbush High School from 2010 to 2014.
Leadership Experience
During his time at Wake Forest University, Colton Horn served as the president of the Wake Forest University Archery Club. This leadership role involved organizing events and managing club activities, contributing to his development of teamwork and organizational skills.