Julie Carter
About Julie Carter
Julie Carter is a Technical Support Representative with a diverse background in technical support and management. She has worked for several companies, including Datto, Inc. and Sutherland Global Services, and holds educational qualifications in Physics, Psychology, and Precision Metal Working.
Work at Agiloft
Julie Carter has been employed at Agiloft as a Technical Support Representative since 2022. In this role, she provides technical assistance and support to clients, ensuring that their needs are met effectively. Her experience in technical support allows her to address customer inquiries and resolve issues efficiently. She works remotely, contributing to the company's commitment to flexible work arrangements.
Previous Experience at Datto, Inc.
Before joining Agiloft, Julie Carter worked at Datto, Inc. as a Tech Support Expert from 2018 to 2022. During her four years in this position, she gained extensive experience in troubleshooting and resolving technical issues for clients. Her role involved assisting customers with various software and hardware problems, enhancing her skills in customer service and technical support.
Career at Sutherland Global Services
Julie Carter has a significant history with Sutherland Global Services, where she held multiple positions. She started as a Technician from 2006 to 2008, then advanced to Team Lead from 2008 to 2011, and later served as a Workforce Manager for five months in 2011. Her diverse roles at Sutherland allowed her to develop leadership skills and a deep understanding of technical support operations.
Education and Expertise
Julie Carter studied at Clarkson University, focusing on Physics and Psychology for 11 months in 2003. She also attended Monroe Community College, where she studied Mathematics from 2006 to 2007 and earned a Certificate in Precision Metal Working from 2014 to 2015. This educational background provides her with a strong foundation in analytical thinking and problem-solving, which are essential in her technical support roles.
Additional Work Experience
In addition to her roles in technical support, Julie Carter worked at Klein Steel Service Inc. as a Saw Operator for six months in 2015. This position contributed to her diverse skill set and experience in different industries, further enhancing her adaptability in various work environments.