Shannalyn West, Ceds
About Shannalyn West, Ceds
Shannalyn West serves as the Customer Development Team Lead at Agiloft, where she established a forecast management system to align sales pipeline with revenue targets. She specializes in go-to-market growth strategies and has extensive experience in customer success and legal services across various organizations.
Current Role as Customer Development Team Lead
Shannalyn West serves as the Customer Development Team Lead at Agiloft since 2024. In this role, she has established a forecast management system for monthly and quarterly opportunities, ensuring that the sales pipeline aligns with revenue targets. Her responsibilities include creating and executing go-to-market growth strategies that integrate sales and marketing efforts to drive pipeline creation and opportunity execution.
Professional Experience at Agiloft
Shannalyn West has held multiple positions at Agiloft. She worked as a Principal Customer Success Manager for Enterprise from 2021 to 2022 and as an Install Base AE Overlay from 2022 to 2024. Her experience at Agiloft has contributed to her expertise in customer development and success management.
Background in Legal Services and Consulting
Before her tenure at Agiloft, Shannalyn West spent six years at Thomson Reuters, where she held various roles including Senior Legal Services Consultant and Account Manager, Litigation Product Specialist, and Litigation Solutions Software Sales Executive. Her experience in legal services and consulting has provided her with a strong foundation in client management and sales strategies.
Educational Background and Qualifications
Shannalyn West studied at Bellevue College, earning an Associates Transfer degree from 1998 to 2002. She furthered her education at the University of Washington, where she obtained a Bachelor of Arts in Social Science: Law, Politics, and Economy from 2002 to 2004. Additionally, she completed an Advanced Paralegal program at Edmonds College from 2004 to 2005.
Leadership and Community Involvement
Shannalyn West co-chairs the Women's Interest Employee Resource Group, focusing on initiatives that support and empower women in the workplace. She collaborates with enablement teams to design and deliver training programs for sales teams and new hires, enhancing their skills and knowledge. Her passion for incorporating data analytics into daily practices aims to optimize workflows and improve decision-making processes.