Stephanie Mc Donald
About Stephanie Mc Donald
Stephanie McDonald is a Technical Trainer at Agiloft, where she has worked since 2021. She has a diverse background in customer success, account management, and beauty consulting, with previous roles at companies such as Broadly, ZoomInfo, and M.A.C Cosmetics.
Current Role at Agiloft
Stephanie McDonald has been serving as a Technical Trainer at Agiloft since 2021. In this role, she focuses on delivering training programs that enhance the technical skills of employees and clients. Her responsibilities include developing training materials, conducting workshops, and providing ongoing support to ensure effective knowledge transfer. Her tenure at Agiloft has contributed to the company's commitment to employee development and customer satisfaction.
Previous Experience in Account Management
Before joining Agiloft, Stephanie held various positions in account management and customer success. She worked as an Account Executive at Broadly for seven months in 2016 and later at philosophy for eleven months from 2012 to 2013. Additionally, she served as an Account Manager at The RealReal from 2017 to 2018. These roles involved managing client relationships and ensuring service delivery aligned with client needs.
Experience in Learning and Development
Stephanie gained significant experience in learning and development while working at ZoomInfo as a Learning and Development Manager from 2019 to 2021. In this position, she was responsible for creating training programs aimed at improving employee performance and skill sets. Her work in this area has equipped her with the expertise needed to effectively train others in her current role.
Educational Background in Graphic Design
Stephanie studied Graphic Design at the University of the Arts London, where she earned a Bachelor of Arts (B.A.) degree from 2013 to 2015. This educational background provided her with a strong foundation in design principles, which may contribute to her ability to create engaging training materials and presentations.
Early Career in Cosmetics and Beauty
Stephanie's early career included roles in the cosmetics and beauty industry. She worked as a Makeup Artist at M.A.C Cosmetics from 2013 to 2015 in London and previously from 2009 to 2011 in San Francisco. Additionally, she served as an Online Beauty Advisor at SEPHORA for one year from 2011 to 2012. These experiences helped her develop strong customer service skills and an understanding of beauty products.