Lionel Succi
About Lionel Succi
Lionel Succi is a Desktop Support Technician at Agios Pharmaceuticals in Cambridge, Massachusetts, known for his strong leadership, communication, and organizational skills.
Work at Agios Pharmaceuticals
Lionel Succi has been employed at Agios Pharmaceuticals as a Desktop Support Technician since March 2016. In this role, he is responsible for providing technical support and resolving end-user issues effectively. His tenure at Agios Pharmaceuticals has allowed him to utilize his skills in process improvement and enhance the overall efficiency of the support team.
Education and Expertise
Lionel Succi studied at Itt Technical Institute, where he earned an Associate's degree in Applied Science from 2012 to 2014. His education has equipped him with foundational knowledge in information technology, which he applies in his current role. He has developed expertise in resolving technical issues and has demonstrated strong leadership and organizational skills throughout his career.
Background
Prior to his position at Agios Pharmaceuticals, Lionel Succi held various roles in the IT support field. He worked as a Help Desk Analyst at Randstad US at Partners Healthcare from 2014 to 2015 and briefly as a Help Desk Technician in 2016. Additionally, he served as a System Administrator at Fiduciary-Trust Company from 2015 to 2016 and worked as an IT Work Study Assistant at Itt Technical Institute from 2013 to 2014.
Professional Experience
Lionel Succi has accumulated extensive experience in technical support roles. His responsibilities have included troubleshooting and resolving end-user issues as a Tier 3 Helpdesk Technician. His ability to learn quickly and implement process improvements has contributed to his effectiveness in various positions, including his earlier roles at Randstad US and Fiduciary-Trust Company.