Austin Merritt
About Austin Merritt
Austin Merritt is the Director of Product Management at Aha!, with a background in various product management and strategy roles across multiple companies.
Title and Current Role
Austin Merritt is the Director of Product Management at Aha! As a key figure in the company, he plays a significant role in guiding the strategic direction of its product offerings. His leadership encompasses overseeing a team of product managers and contributing to Aha!'s mission of providing a comprehensive product management tool for users worldwide.
Professional Background at Aha!
Austin Merritt's tenure at Aha! includes several key positions. Before becoming the Director of Product Management, he served as the Group Manager of Product Management from 2020 to 2024. Prior to that, he held the role of Senior Product Manager from 2017 to 2020 and Senior Manager of Customer Success from 2016 to 2017. His progression through various roles within the company demonstrates his deep understanding and expertise in product management and customer success strategies.
Previous Work Experience
Before joining Aha!, Austin Merritt accumulated diverse experience in several companies. He was the Director of Operations at Focus Ortho for seven months in 2015-2016. At Daxko, he held numerous roles including Head of Product & Strategy for Daxko Well from 2013 to 2015, Director of Market Strategy from 2011 to 2013, and Product Manager from 2004 to 2010. His career began at Southern LINC Wireless as an Account Executive in 2003.
Educational Background
Austin Merritt studied at Auburn University, where he earned a Bachelor of Science in Management Information Systems from 1998 to 2002. He also attended the University of Alabama at Birmingham, further broadening his educational foundation in areas relevant to his professional pursuits.
Contributions and Advocacy
Austin Merritt is a strong advocate for customer-centric product management. He supports the Bootstrap Movement through his work at Aha! and emphasizes the value of saving customers' time to empower them to make meaningful contributions in their own roles. Additionally, he has been part of a company recognized as one of the best fully remote places to work and has contributed to Aha! Cares, an initiative that has donated over $1 million to people in need.