Erin Ward
About Erin Ward
Erin Ward is the Senior Manager of Customer Success at Aha!, based in the Greater Atlanta Area, with extensive experience in product management and analytics.
Title and Professional Role
Erin Ward is the Senior Manager of Customer Success at Aha!, where she oversees the day-to-day support needs of customers. Her role involves delivering advanced onboarding and account services, ensuring customer inquiries are responded to within two hours. She has been with Aha! since August 2018, contributing to the company’s recognition as one of the best places to work in the U.S.
Previous Experience at Greenway Health
Erin Ward's professional history includes a significant tenure at Greenway Health. She served in various roles, starting as an Implementation Specialist from 2010 to 2013. From there, she progressed to Business Intelligence Analyst for 10 months in 2013, followed by Product Analyst, Analytics and Research from 2013 to 2015. She continued her career advancement as Product Manager, Analytics Solutions for 7 months in 2015 to 2016, and eventually became Manager of Product Management - Analytics from 2016 to 2018. Throughout these positions, she gained deep expertise in product development and analytics.
Education Background and Expertise
Erin Ward holds a Bachelor of Science (BS) in Business Administration and Management, General, from the Georgia Institute of Technology, where she studied from 2003 to 2007. Her educational background has equipped her with a strong foundation in business management and administration, which she applies in her professional roles.
Work at Aha!
In her current role at Aha!, Erin Ward leverages her deep product development expertise to manage complex projects and support a variety of customers, ranging from startups to global enterprises. Aha! is a self-funded, highly profitable company that operates on The Responsive Method for business growth. Erin is part of a fully remote team that works across four continents, six countries, and eight time zones, fostering global collaboration.
Previous Employment and Roles
Before joining Aha!, Erin Ward worked as a Research Analyst at Kurt Salmon Capital Advisors from 2008 to 2010, gaining valuable experience in research and business intelligence. She also served as a Marketing Intern at Novare Group in 2006 for 3 months. These early roles laid the groundwork for her subsequent career in product management and customer success.