Melissa Hopkins
About Melissa Hopkins
Melissa Hopkins is the VP of Customer Success at Aha!, with over 20 years of experience in technology solutions and customer success management.
Current Role at Aha!
Melissa Hopkins currently holds the title of VP, Customer Success at Aha!. In this role, she is based in a global, remote setting, focusing on helping customers maximize their use of Aha!'s suite of software products. She leads a team of former product managers who bring deep industry expertise, guiding customers from the first demo through full strategic adoption.
Professional Background at Aha!
Prior to her current role, Melissa Hopkins has held various positions within Aha!. These roles include Senior Director of Customer Success from 2017 to 2019, Director of Customer Success from 2016 to 2017, and Senior Customer Success Manager from 2015 to 2016. Throughout these positions, she has consistently focused on delivering customer value and leading product development experts.
Previous Experience at Citrix
Before joining Aha!, Melissa Hopkins worked at Citrix in multiple capacities. She served as Data Science Product Manager in the Data Innovation Group from 2013 to 2015, Group Manager of Worldwide Operations from 2011 to 2013, Senior Manager of Supply Chain Management from 2007 to 2011, Senior Manager of Education Portfolio from 2003 to 2007, and Manager of Citrix Consulting Services from 2000 to 2003. Her roles at Citrix centered around technology solutions and operations management.
Early Career and Consulting Roles
Melissa Hopkins' early career includes positions in consulting. She was a Senior Consultant at Innovex Group from 1998 to 2000 and a Consultant at Accenture from 1995 to 1998. During this time, she developed her expertise in transforming business opportunities into technology solutions.
Educational Background
Melissa Hopkins is an alumna of the University of Miami Herbert Business School. She holds an MBA in Management and a Bachelor of Science in Systems Analysis (BSSA) in Mathematics and Computer Science. This academic foundation has supported her extensive career in customer success and technology leadership.
Leadership and Team Building
In her role at Aha!, Melissa Hopkins emphasizes a service-oriented and highly responsive approach. She mentors her Customer Success team, offering opportunities to take on new challenges and grow their skills. Additionally, she actively participates in hiring product development experts to enhance the team's capabilities and impact. Recognizing team members for their hard work is a key aspect of her leadership style.