Kate Felker
About Kate Felker
Kate Felker serves as the Director of Customer Success for the West region at Aidoc, where she leads a team focused on enhancing healthcare provider workflows through AI solutions. She has a diverse professional background in customer success, operations management, and healthcare finance, with previous roles at Aidoc and Ambra Health.
Current Role at Aidoc
Kate Felker serves as the Director of Customer Success for the West region of the United States at Aidoc. In this role, she leads the Customer Success West team, focusing on enhancing healthcare provider workflows through the company's AI operating system. She has been in this position since 2023, contributing to the company's mission of improving patient care experiences.
Previous Experience at Aidoc
Prior to her current role, Kate Felker worked at Aidoc as a Customer Success Manager from 2021 to 2022. She also held the position of Team Lead for Customer Success in the West region from 2022 to 2023. Her experience at Aidoc has involved technical account management and consulting, aimed at optimizing customer engagement and satisfaction.
Experience at Ambra Health
Kate Felker spent a significant portion of her career at Ambra Health, where she held multiple roles. She worked as a Support Operations Manager from 2019 to 2021 and as an Analyst in Professional Services from 2018 to 2019. Additionally, she served as a Senior Analyst in Professional Services for four months in 2019. Her work at Ambra Health focused on support operations and professional services.
Educational Background
Kate Felker studied at the University of Rochester, where she earned a Bachelor of Arts (B.A.) degree in Health Policy and Business. She also attended La Salle BCN, where she obtained a B.A. in Business. Her educational background supports her expertise in healthcare and business operations.
Professional Background and Skills
Kate Felker has a diverse professional background that includes technical account management, consulting, product operations, hospital finance, quality, patient experience, and project management. Her experience spans various roles in healthcare organizations, equipping her with the skills necessary to lead initiatives that enhance healthcare delivery.