Anya Kelly
About Anya Kelly
Anya Kelly serves as the Head of Customer Experience for the Americas at air up, a position she has held since 2022. With a strong background in customer experience across various organizations, she is recognized for her ability to develop future leaders and enhance customer satisfaction.
Work at air up
Anya Kelly has served as the Head of Customer Experience for the Americas at air up since 2022. In this role, she is responsible for overseeing customer experience strategies and initiatives across the region. Based in Los Angeles, California, she focuses on enhancing customer satisfaction and engagement through innovative approaches. Her leadership aims to align customer experience with the company's broader objectives.
Previous Experience in Customer Experience
Before joining air up, Anya Kelly held several positions at Your Super. She was the Head of Global Customer Experience from 2021 to 2022, and prior to that, she served as the Head of Customer Experience for the Americas for a brief period in 2020. Her roles involved developing customer experience strategies and managing customer relations on a global scale.
Education and Expertise
Anya Kelly studied at Lafayette College, where she earned a Bachelor of Arts in International Relations and Affairs, as well as Spanish Language & Literature, from 2012 to 2016. She furthered her education at the School for International Training, focusing on International Business, Trade, and Commerce, and completed her studies in Economic Development, Regional Integration, and Social Change in 2015.
Background in Member Experience
Anya Kelly has extensive experience in member experience roles, particularly at Inspire. She progressed from a Bilingual Member Experience Specialist in 2017 to Senior Bilingual Member Experience Specialist in 2018, and then to Team Lead and Manager of Member Experience until 2020. Her work involved leading teams and enhancing member engagement strategies.
Professional Skills and Leadership
Anya Kelly is recognized for her ability to develop future leaders within her teams and for building cross-departmental relationships. She has a proven track record in executing customer-centric projects and focuses on creating exceptional customer experiences. Her experience spans high-growth, direct-to-consumer, and e-commerce startups, where she has led global teams.