Sonja S.
About Sonja S.
Sonja S. serves as the Team Lead for Customer Engagement in Europe at air up, where she has worked since 2021. She has a diverse background in customer operations and public relations, with previous roles at various organizations in Germany.
Current Role at air up
Sonja S. serves as the Team Lead for Customer Engagement Europe at air up. She has held this position since 2021 and is based in the Metropolregion München. In her role, she oversees customer engagement strategies and initiatives across the European market, focusing on enhancing customer experiences and operational efficiency.
Previous Experience at air up
Prior to her current role, Sonja S. worked at air up in various capacities. She was the Customer Operations & Engagement Managerin for five months in 2021 and served as a Junior Customer Managerin from 2020 to 2021 for a year. Her experience at air up contributed to her understanding of customer operations and engagement within the beverage industry.
Professional Background in Customer Service
Sonja S. has a diverse background in customer service and public relations. She worked at Radio P.O.S. GmbH as Kundenbetreuung for ten months in 2016 to 2017. Additionally, she held a position in Öffentlichkeitsarbeit/PR at Flughafen München for ten months in 2019, which further developed her skills in customer interaction and public communication.
Educational Qualifications
Sonja S. holds a Bachelor of Arts in Mass Media from Paneurópska vysoká škola, which she completed in 2018. She also studied Öffentlichkeitsarbeit und Unternehmenskommunikation at Fachhochschule Kiel, earning another Bachelor of Arts from 2016 to 2019. Furthermore, she completed her Ausbildung in Rechtsanwaltsfachangestellte at Berufsschule für Rechts- und Verwaltungsberufe from 2009 to 2012.
Legal and Administrative Experience
Sonja S. has significant experience in the legal field, having worked as Rechtsanwaltsfachangestellte at various law firms. Her roles included positions at Jaeger Breig & Kollegen, BLD Bach Langheid Dallmayr, SBL Rechtsanwälte Steuerberater, and Cornelius + Krage, spanning from 2013 to 2016. This experience provided her with a strong foundation in legal administration and client management.