Katie Rollins
About Katie Rollins
Katie Rollins is a bilingual Seasonal Customer Service Agent at Delta Air Lines, with a background in customer service, medical interpreting, and university administration. She holds a Bachelor of Arts in Spanish Language and Literature from Brigham Young University and manages a newsletter for her company, Language Like Locals.
Work at Delta Air Lines
Katie Rollins has been employed at Delta Air Lines as a Seasonal Customer Service Agent since 2015. Over her nine years in this role, she has utilized her bilingual skills in English and Spanish to enhance customer experiences. Her position involves assisting passengers with inquiries and providing support during travel, contributing to the overall customer service goals of the airline.
Professional Background
Katie Rollins has a diverse professional background that includes roles in the medical field, university administration, and the airline industry. She worked as a Scheduling Specialist at Augusta Oncology for four months in 2021 and served as an Office Secretary at Brigham Young University Marriott School of Business for two years from 2019 to 2021. Additionally, she has experience as a Medical Project Manager at Omni Tech Medical since 2022.
Education and Expertise
Katie Rollins studied at Brigham Young University, where she earned a Bachelor of Arts in Spanish Language and Literature. She also attended Brigham Young University - Hawaii, achieving a degree in Business Management with a focus on Human Resources Management. Her educational background supports her roles in customer service and medical interpretation, enhancing her communication skills in both English and Spanish.
Language Like Locals Company
Katie Rollins runs a company called Language Like Locals, where she manages a newsletter published three times a week. This initiative reflects her passion for language and communication, allowing her to engage with a broader audience while sharing insights related to language learning and cultural exchange.
Medical Interpretation Experience
In her role as a medical interpreter, Katie Rollins bridges communication gaps for at least 20 patients and providers daily. She previously worked as a Spanish Medical Interpreter at In-House Interpreting for one year, where she facilitated effective communication in medical settings, ensuring that patients received the necessary care and information.