Adam Rizki Pratama
About Adam Rizki Pratama
Adam Rizki Pratama is a Product Specialist at AirAsia, where he has worked since 2021. He has a diverse background in customer service and technical support, having held various positions in companies such as Concentrix, PT Lion Super Indo, and PT VADS Indonesia.
Work at AirAsia
Adam Rizki Pratama has been employed at AirAsia since 2018. He initially served as a Customer Happiness Executive for two years, where he focused on enhancing customer satisfaction and addressing client inquiries. In 2020, he transitioned to the role of Mentor for eight months, guiding new team members and sharing best practices. Since 2021, he has held the position of Product Specialist, where he is responsible for developing and managing product offerings, contributing to the overall strategy and execution of AirAsia's product initiatives.
Previous Employment Experience
Before joining AirAsia, Adam worked at several organizations in various roles. He was a Promotional Representative at Concentrix from 2017 to 2018 for seven months in Jakarta, Indonesia. Prior to that, he served as a Store Associate at PT Lion Super Indo for eight months in 2012 to 2013 in Bogor, Indonesia. Additionally, he worked at PT VADS Indonesia as a Technical Support professional for three years from 2014 to 2017 in Jakarta, Indonesia. This diverse experience has equipped him with a range of skills applicable to his current role.
Education and Expertise
Specific educational details about Adam Rizki Pratama are not provided. However, his career trajectory indicates a strong foundation in customer service, technical support, and product management. His roles have required effective communication, problem-solving skills, and the ability to work collaboratively within teams. These competencies are essential for his current position as a Product Specialist at AirAsia.
Career Progression
Adam Rizki Pratama's career has shown a clear progression through various roles in customer service and technical support. Starting as a Store Associate, he moved on to Technical Support, where he gained valuable experience in troubleshooting and customer interaction. His transition to AirAsia marked a significant step, where he advanced from a Customer Happiness Executive to a Mentor, and now to a Product Specialist. This progression reflects his adaptability and commitment to professional growth.