Aksarapipak Rojtungtragul
About Aksarapipak Rojtungtragul
Aksarapipak Rojtungtragul is a Customer Happiness Executive at AirAsia, specializing in resolving airline technical issues through digital communication platforms. With a background in Mass Communication from Thammasat University, he has extensive experience in customer service across various roles in Thailand and Malaysia.
Work at AirAsia
Aksarapipak Rojtungtragul has been employed at AirAsia as a Customer Happiness Executive since 2019. In this role, he focuses on enhancing customer satisfaction by resolving airline technical issues. He utilizes various digital communication platforms to manage customer interactions effectively. His responsibilities include achieving first-contact resolution to ensure a positive experience for customers.
Previous Experience in Customer Service
Prior to joining AirAsia, Aksarapipak Rojtungtragul worked at Sutherland as a Customer Service Representative from 2016 to 2018 in Kuala Lumpur, Malaysia. He also served as a Sales Specialist at COS for eight months in 2019 in Thailand. Additionally, he held the position of Facebook Channel Supervisor at mInteraction Co., Ltd from 2018 to 2019, where he managed customer interactions through social media.
Education and Expertise
Aksarapipak Rojtungtragul earned a Bachelor's degree in Mass Communication/Media Studies from Thammasat University, where he studied from 2010 to 2014. His educational background supports his expertise in customer communication and engagement, particularly in resolving technical issues within the airline industry.
Skills in Digital Communication
Aksarapipak Rojtungtragul specializes in resolving airline technical issues through various digital communication platforms. He is experienced in managing multiple concurrent chat and email interactions efficiently, which is essential for maintaining high levels of customer satisfaction in a fast-paced environment.