Anwar Hassan
About Anwar Hassan
Anwar Hassan is a Customer Service Representative at AirAsia, where he has worked since 2016. With a background in the airline and hotel industries, he excels in managing customer relationships and achieving service performance targets.
Work at AirAsia
Anwar Hassan has been employed at AirAsia as a Customer Service Representative since 2016. His role is based in Sepang, Selangor, Malaysia, where he has accumulated eight years of experience in the airline industry. Anwar is responsible for achieving both individual and team targets related to customer service performance. He plays a significant role in addressing flight and aviation-related issues, ensuring customer satisfaction and operational efficiency.
Education and Expertise
Anwar Hassan studied at Tunku Abdul Rahman University College (TARC) from 2012 to 2016, where he earned a Diploma in Hospitality Administration/Management. His educational background has equipped him with essential skills relevant to customer service in both the airline and hotel industries, providing him with a comprehensive understanding of customer needs and expectations.
Background
Anwar Hassan has a diverse background that spans both the airline and hotel industries. This experience has allowed him to develop a multifaceted perspective on customer service, enabling him to effectively address various customer inquiries and issues. His work experience contributes to his ability to manage customer relationships across multiple communication channels.
Technical Skills
Anwar is skilled in utilizing several customer service platforms, including Microsoft Dynamics CRM, Salesforce, New Skies, and Tequila Reservation System. These technical skills enhance his ability to manage customer interactions and streamline service operations, contributing to improved customer experiences.
Customer Relationship Management
Anwar Hassan has demonstrated proficiency in managing customer relationships through various channels such as live chat, social media, and email. His ability to engage with customers across these platforms reflects his commitment to providing effective support and resolving customer issues in a timely manner.