Arun Mathews
About Arun Mathews
Arun Mathews is a Guest Service Officer at AirAsia, where he has worked for ten years in Pune, Maharashtra, India. He holds an MBA in Airline and Airport Management from Alagappa University and has previous experience as a Ground Staff member and Customer Service Executive.
Work at AirAsia
Arun Mathews has been employed at AirAsia since 2014, currently holding the position of Guest Service Officer in Pune, Maharashtra, India. His tenure at AirAsia spans a decade, reflecting his commitment to the airline industry. Prior to his current role, he briefly worked as Ground Staff at AirAsia in Cochin for one month in 2014. His experience in various capacities within the airline sector contributes to his proficiency in customer service and operational support.
Education and Expertise
Arun Mathews earned a Master of Business Administration (M.B.A.) degree in Airline and Airport Management from Alagappa University. His studies took place from 2009 to 2011, equipping him with specialized knowledge relevant to the aviation industry. This educational background supports his practical experience in customer service and operational roles within airlines.
Background
Before joining AirAsia, Arun Mathews worked at Spicejet Limited as a Customer Service Executive from 2012 to 2014. His role at Spicejet Limited took place in Kochi, Kerala, India, where he developed skills in customer interaction and service management. This experience laid the foundation for his subsequent career in the airline industry.
Career Progression
Arun Mathews has demonstrated a steady career progression within the airline industry. Starting as a Customer Service Executive at Spicejet Limited, he transitioned to AirAsia, where he has held various roles over the years. His current position as Guest Service Officer highlights his growth and dedication to enhancing customer experiences in aviation.